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Privacy Policy

Effective Date: 01/02/2025

Gippsland Property Group Pty Ltd trading as Elders Real Estate Warragul (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with our website or use our real estate services.

Who We Are

Gippsland Property Group Pty Ltd
Trading as Elders Real Estate Warragul

71 Queen Street
Warragul VIC 3820

Phone: (03) 5622 3800

Email: warragul.admin@eldersrealestate.com.au

Website: https://warragul.eldersrealestate.com.au/

What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Residential or postal address
  • Property address
  • Driver licence or other identification documents where required
  • Employment and financial information for tenancy applications
  • Rental history and references
  • Property ownership information
  • Banking details where required for payments
  • Inspection registrations
  • Appraisal requests
  • Sales and rental enquiries
  • Storage facility enquiries
  • Website enquiry information
  • Marketing preferences
  • IP address, browser information and website usage data

How We Collect Your Information

We collect information when you:

  • Complete a contact or appraisal form on our website
  • Enquire about buying, selling or renting property
  • Register for inspections or auctions
  • Submit a rental application
  • Engage us to manage or sell your property
  • Lease a storage unit
  • Contact us by phone, email or in person
  • Subscribe to market updates or newsletters
  • Interact with us on social media

We may also receive information from landlords, vendors, purchasers, referees, previous managing agents, government agencies, contractors and other authorised third parties where permitted by law.

Why We Collect Your Information

We collect personal information to:

  • Provide residential sales services
  • Provide property management services
  • Manage commercial property
  • Manage storage facilities
  • Arrange inspections and appraisals
  • Process rental applications
  • Prepare agency agreements and lease documentation
  • Arrange maintenance and repairs
  • Communicate with clients and customers
  • Process payments
  • Meet our legal and regulatory obligations
  • Improve our services
  • Respond to enquiries
  • Send marketing communications where permitted by law

Comments

If visitors leave comments on our website, we may collect the information entered into the comment form together with the visitor’s IP address and browser information to assist with spam detection.

Media

If you upload images or documents through our website, please ensure they do not contain confidential information or embedded location data unless specifically requested.

Contact Forms

Information submitted through our contact forms is used to respond to your enquiry, arrange requested services or provide information you have requested.

We retain contact form submissions only for as long as reasonably necessary to provide customer service, comply with legal obligations and maintain business records.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may remember your preferences, improve website performance and help us understand how visitors use our website.

You can disable cookies through your browser settings; however, some features of our website may not function correctly.

Analytics

We may use website analytics tools to understand how visitors use our website.

Analytics information may include:

  • Pages visited
  • Time spent on pages
  • Browser type
  • Device information
  • Approximate location
  • Referral source

This information helps us improve our website and services.

Embedded Content

Pages on our website may contain embedded content such as videos, maps or social media feeds.

Embedded content from third-party websites behaves in the same way as if you visited those websites directly. Those websites may collect data, use cookies and monitor your interaction with their content.

Who We Share Your Information With

We may share personal information where reasonably necessary with:

  • Vendors
  • Purchasers
  • Landlords
  • Renters
  • Contractors and tradespeople
  • Conveyancers
  • Solicitors
  • Mortgage brokers
  • Accountants
  • Banks and payment providers
  • Insurance providers
  • Government agencies
  • Property marketing platforms
  • Cloud software providers
  • Information technology providers
  • Elders franchise systems
  • Professional advisers

We do not sell your personal information.

How Long We Retain Your Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Meet taxation and trust accounting requirements
  • Resolve disputes
  • Protect our legal rights

Some records are retained for longer periods where required by law.

Your Rights

Subject to applicable law, you may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Withdrawal of marketing consent
  • Information about how your personal information has been handled

Requests should be directed to our Privacy Officer using the contact details below.

Where Your Information Is Sent

Some of our trusted technology providers may process or store information using secure cloud services located outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

How We Protect Your Information

We take reasonable steps to protect your personal information through:

  • Secure cloud systems
  • Password-protected software
  • Multi-factor authentication where appropriate
  • Staff confidentiality obligations
  • Restricted system access
  • Cybersecurity monitoring
  • Regular software updates
  • Secure destruction of records when no longer required

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Data Breaches

If we become aware of an actual or suspected data breach involving personal information, we will investigate the incident promptly.

Where required under Australian law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

Third-Party Information

Our website may receive information from trusted third-party providers including marketing platforms, website services and software providers where necessary to provide our services.

Automated Decision Making

We do not make decisions that have legal or similarly significant effects on individuals solely through automated processing.

Where we use technology to assist with business processes, appropriate human oversight is maintained.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy enquiry, request access to your personal information or lodge a privacy complaint, please contact:

Privacy Officer
Gippsland Property Group Pty Ltd
Trading as Elders Real Estate Warragul

71 Queen Street
Warragul VIC 3820

Phone: (03) 5622 3800

Email: warragul.admin@eldersrealestate.com.au

Website: https://warragul.eldersrealestate.com.au/